Terms and Conditions
Terms and Conditions of the online shop www.storyhouseprague.com
1. Introductory provisions
1.1 These terms govern the rights and obligations between the seller and the buyer when buying goods through the online shop at www.storyhouseprague.com.
1.2 Seller: Martina Schneider Králová, trading as Story House Prague, Haštalská 754/13, 110 00 Prague 1, Czech Republic, Company ID (IČ): 69313741, registered in the Trade Register (Trade Licence ref. ŽIO/39850/2008/LAV, reg. no. 310006-267999, issued by the Trade Licensing Office of Prague 1 on 21 April 2008). The seller is not a VAT payer.
1.3 Contact: info@storyhouseprague.com, +420 603 529 619.
1.4 Provisions on consumer rights (in particular withdrawal) apply only to buyers who are consumers.
2. Goods and prices
2.1 We sell books and art prints. Each product page shows its description, properties and price.
2.2 All prices are final and stated in Czech crowns (CZK). The seller is not a VAT payer, so no VAT is charged. Shipping and payment costs are shown in the order before it is submitted.
2.3 Fine art prints from the limited edition are hand-signed. Slight colour differences between the screen and the actual print are not a defect.
3. Orders and conclusion of the contract
3.1 You place an order by completing the form in the shopping cart and can check and correct all details before submitting it.
3.2 The purchase contract is concluded when the seller sends an order confirmation to your e-mail.
3.3 The seller may decline an order, in particular if the goods are no longer in stock (limited editions). Any amount already paid will be refunded without undue delay.
4. Payment
4.1 You can pay by:
- bank transfer in advance (a QR code for payment is included with the order).
4.2 For bank transfers, please pay within 7 days of the order confirmation; otherwise the seller may cancel the order.
4.3 The invoice is sent by e-mail.
5. Delivery
5.1 Goods are dispatched after payment is received, usually within 3 working days. The delivery time of the chosen carrier is shown in the order.
5.2 We ship with Packeta (Zásilkovna) to the Czech Republic and Slovakia – to pick-up points, Z-BOX lockers or your address. Current shipping prices are shown in the cart. Shipping is free for orders over CZK 2,000.
5.3 Please check that the parcel is intact on delivery and report any damage to the carrier and to us.
6. Right of withdrawal (consumers)
6.1 As a consumer you may withdraw from the contract without giving a reason within 14 days of receiving the goods.
6.2 Notify us by e-mail at info@storyhouseprague.com (you may use the model form below) and send the goods back to the seller's address within 14 days of withdrawal; you bear the cost of return. Please return the goods undamaged, ideally in the original packaging.
6.3 We will refund the payment within 14 days of withdrawal, but not before we receive the returned goods, using the same payment method unless agreed otherwise.
6.4 The right of withdrawal does not apply to goods made to the consumer's specifications, in particular a book with a personal dedication by the author.
Model withdrawal form: I hereby give notice that I withdraw from the contract for the following goods: [goods], ordered on [date], order no. [number], received on [date]. Name and address: […]. Bank account for the refund: […]. Date and signature.
7. Defective goods (complaints)
7.1 The seller is responsible for the goods being free of defects on delivery. Consumers may claim defects that appear within 24 months of delivery.
7.2 Send complaints to info@storyhouseprague.com with a description and a photo of the defect. We will confirm receipt and resolve the complaint within 30 days at the latest.
7.3 Depending on the defect, you are entitled to a replacement, repair, a reasonable discount or withdrawal from the contract.
8. Personal data
Processing of personal data is described in our Privacy Policy.
9. Out-of-court dispute resolution
9.1 Complaints are handled by the seller at info@storyhouseprague.com.
9.2 The body responsible for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, www.coi.cz. You may also use the EU online dispute resolution platform: https://ec.europa.eu/consumers/odr.
10. Final provisions
10.1 Matters not covered by these terms are governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.
10.2 These terms are effective from 17 October 2026.